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My Basler GigE camera takes a long time to open

If you try to run e.g. a Basler GigE Vision camera, i.e. ace, scout, racer, having latest firmware version with software libraries using old GenICam versions, e.g. GenICam < V2.x, you may experience long times for opening a camera.

The long opening times with older GenICam versions are caused by the poor performance of those versions in caching the more complex GenICam XML files in current Basler cameras.

In order to resolve that issue a more recent GenICam version or a new camera firmware is required.

Please get in touch with your software vendor to learn more about the options for updating your GenICam version.

Get in touch with your local Basler Support team to update your camera's firmware.