Contact Our Technical Support Team

Do you need technical information regarding your camera? Do you have questions about software, suitable lenses or cables? Or a camera that cannot be put into operation or does not operate as expected? Or do you want to consult with camera technology experts before purchasing a camera?

For questions like these, you may find useful assistance in the Basler Product Documentation. If you cannot find the answer there, please contact our experts from our technical support team.

Please note that after-sale support services from Basler can only be provided for products purchased directly from Basler. If you received your Basler product from a distributor or a system-builder, please contact them for after-sale support. This policy ensures that you are protected from any advice which may adversely affect your application.

Basler Product Documentation



Please use the form below to send your request to our support team. If you are an existing customer or require further contact options, please use your log-in or register.

Salutation
Please enter your phone number in the following format: „+Country Code & Number“ (e.g. +49 41024630)
Numeric values only; 8 or 12 digits

In order for us to process your request quickly and efficiently, please provide us with as much detailed information as possible. The following information is particularly helpful (if applicable):

  • Camera model, interface used, operating system and version, as well as your hardware setup (e.g., Ethernet network with multiple cameras via switch or direct connection to network card? USB cameras via hub or directly to USB interface?)
  • Programming language and development environment used
  • Notes on the reproducibility of the error

Note: After submitting the form, you will receive an automatic reply by email.
Please reply to this email and attach any necessary files to send us the following:

  • pylon log files and/or relevant program code
  • Sample images,drawings, or screenshots illustrating the problem

Fields marked with * are required and must not be left blank!

By submitting this form I hereby give my declaration of consent under the German Data Secrecy Act. Learn more.

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Remote Access (TeamViewer)

If you are already in contact with our technical support and you are asked for remote access, please use the following link:

Open TeamViewer


How can we support you?

We will be happy to advise you on product selection and find the right solution for your application.

Contact us