Contact details for our technical support

Find the contact details of our technical support for your region here. Give us a call or send us an e-mail with your request.

Technical Support Team

Please use the form below to send your request to our support team. If you are an existing customer or require further contact options, please use your log-in or register.

Salutation
Please enter your phone number in the following format: „+Country Code & Number“ (e.g. +49 41024630)
Numeric values only; 8 or 12 digits

In order for us to process your request quickly and efficiently, please provide us with as much detailed information as possible. The following information is particularly helpful (if applicable):

  • Camera model, interface used, operating system and version, as well as your hardware setup (e.g., Ethernet network with multiple cameras via switch or direct connection to network card? USB cameras via hub or directly to USB interface?)
  • Programming language and development environment used
  • Notes on the reproducibility of the error

Note: After submitting the form, you will receive an automatic reply by email.
Please reply to this email and attach any necessary files to send us the following:

  • pylon log files and/or relevant program code
  • Sample images, drawings, or screenshots illustrating the problem

Fields marked with * are required and must not be left blank!

By submitting this form I hereby give my declaration of consent under the German Data Secrecy Act. Learn more.

Data security padlock The safety of your data is important to us.

Remote Access (TeamViewer)

If you are already in contact with our technical support and you are asked for remote access, please use the following link:

Open TeamViewer

How can we support you?

We will be happy to advise you on product selection and find the right solution for your application.

Contact us