Contact form for our technical support

Fill out our contact form with your request and we will get back to you as soon as we have processed your request.

Contact Form

Company*

Region*

Salutation

Contact Name*

Email Address*

Phone Number*

Please enter your phone number in the following format: „+Country Code & Number“ (e.g. +49 41024630)

Camera Serial Number as indicated on the camera label

Numeric values only; 8 or 12 digits

Subject*

In order for us to process your request quickly and efficiently, please provide us with as much detailed information as possible. The following information is particularly helpful (if applicable):

Camera model, interface used, operating system and version, as well as your hardware setup (e.g., Ethernet network with multiple cameras via switch or direct connection to network card? USB cameras via hub or directly to USB interface?)
Programming language and development environment used
Notes on the reproducibility of the error

Description*

Note: After submitting the form, you will receive an automatic reply by email.
Please reply to this email and attach any necessary files to send us the following:

pylon log files and/or relevant program code
Sample images,drawings, or screenshots illustrating the problem

Geburtsort

Fields marked with * are required and must not be left blank!

By submitting this form I hereby give my declaration of consent under the German Data Secrecy Act. Learn more.

The safety of your data is important to us.

Remote Access (TeamViewer)

If you are already in contact with our technical support and you are asked for remote access, please use the following link:

Open TeamViewer

How can we support you?

We will be happy to advise you on product selection and find the right solution for your application.