Support

Our experienced support team will answer all your Basler product questions and also support you in developing complex solutions.

Worldwide
Regional support teams are available to assist in your language and time zone
Fast
Short response times for customer inquiries so you can find a solution quickly
Personal
One-on-one support ensures a full understanding of the situation so we can deliver a high quality solution
Cloud-based knowledge transfer
Active collaboration between support teams worldwide for high solution quality

Contact Support
Do you have technical questions about one of our products? Our Support Team is happy to help you.
Change Notification
Basler AG's official announcements will keep you up to date on all the company's product changes and innovations. Read the current announcements here!
RMA-Process
Do you want to return material to Basler? Find a step by step description of the entire RMA process and the RMA form here.
Discontinued Cameras
An overview of all Basler's discontinued cameras, as well as important download documents and recommended successor cameras, can be found here.
Discontinued Accessories
An overview of all Basler's discontinued accessories, as well as important download documents and recommended successor accessories, can be found here.
Remote Access
Want quick and uncomplicated help? Then Basler's Remote Access function is the right solution for you. Test it out for yourself!