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Contact our Customer Service Team

Do you need technical information regarding your camera? Do you have questions about software, suitable lenses or cables? Or a camera that cannot be put into operation or does not operate as expected? Or do you want to consult with camera technology experts before purchasing a camera?

For these and other questions, contact the experts on our technical support team. They will be happy to help. You can find the telephone numbers and email addresses for your area and concerns in the column on the right.

Please enter your phone number in the following format: „+Country Code & Number“ (e.g. +49 41024630)


In order to process your inquiry as fast and effective as possible, we ask you to describe your issue as precisely as possible. The following information - if applicable - would help us enormously:

- Camera model, interface, operating system and version, hardware setup (network with several cameras connected to switch or directly to NIC? USB cameras connected to hub or directly to USB card?).

- Programming language and development environment

- If necessary, pylon log files and/or the affected source code. Please do not post log files or large source code in the description box, because our system is limited to a specific number of characters. Please send an email with attachments to our customer service team. You can find the email address for your area in the column on the right.

- Photos/sketches or example images which show the issue and hints to reproduce the error.



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