Contact Our Technical Support Team

Do you need technical information regarding your camera? Do you have questions about software, suitable lenses or cables? Or a camera that cannot be put into operation or does not operate as expected? Or do you want to consult with camera technology experts before purchasing a camera?

For questions like these, you may find useful assistance in the Basler Product Documentation. If you cannot find the answer there, please contact our experts from our technical support team.

Please note that after-sale support services from Basler can only be provided for products purchased directly from Basler. If you received your Basler product from a distributor or a system-builder, please contact them for after-sale support. This policy ensures that you are protected from any advice which may adversely affect your application.

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Please enter your phone number in the following format: „+Country Code & Number“ (e.g. +49 41024630)
Numeric values only; 8 or 12 digits

To process your inquiry quickly and effectively, we ask you to describe your issue as precisely as possible. The following information - if applicable - would help us enormously:

  • Camera model, interface, operating system and version, hardware setup (network with several cameras connected to switch or directly to NIC? USB cameras connected to hub or directly to USB card?)
  • Programming language and development environment
  • If necessary, pylon log files and/or the affected source code.
  • Please do not post log files or large source code in the description box, because our system is limited to a specific number of characters. Please send an email with attachments to our customer service team.
  • Photos/sketches or example images which show the issue, and hints to reproduce the error.

Fields marked with * are required and must not be left blank!

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Remote Access (TeamViewer)

If you are already in contact with our technical support and you are asked for remote access, please use the following link:

Open TeamViewer

Technical Support Team

How can we support you?

We will be happy to advise you on product selection and find the right solution for your application.

Contact us