Support

Our experienced support team will answer all your Basler product questions and also support you in developing complex solutions.
Contact support

  • Worldwide

    Regional support teams are available to assist in your language and time zone

  • Fast

    Short response times for customer inquiries so you can find a solution quickly

  • Personal

    One-on-one support ensures a full understanding of the situation so we can deliver a high quality solution

  • Cloud-based knowledge transfer

    Active collaboration between support teams worldwide for high solution quality
  • Contact Basler Support

    Contact Support

    Do you have technical questions about one of our products? Our Support Team is happy to help you.

  • Change notifications from Basler

    Change Notification

    Basler AG's official announcements will keep you up to date on all the company's product changes and innovations. Read the current announcements here!

  • RMA Process

    RMA-Process

    Do you want to return material to Basler? Find a step by step description of the entire RMA process and the RMA form here.

  • Discontinued Cameras

    Discontinued Cameras

    An overview of all Basler's discontinued cameras, as well as important download documents and recommended successor cameras, can be found here.

  • Discontinued Accessories

    Discontinued Accessories

    An overview of all Basler's discontinued accessories, as well as important download documents and recommended successor accessories, can be found here.

  • Remote Access

    Want quick and uncomplicated help? Then Basler's Remote Access function is the right solution for you. Test it out for yourself!

How can we support you?

We will be happy to advise you on product selection and find the right solution for your application.

Contact us