Contact Our Technical Support Team

Do you need technical information regarding your camera?
Do you have questions about software, suitable lenses or cables?
Or a camera that cannot be put into operation or does not operate as expected?
Or do you want to consult with camera technology experts before purchasing a camera?

For questions like these, you may find useful assistance in the Basler Product Documentation. If you cannot find the answer there, please contact our experts from our technical support team.

Please note that after-sale support services from Basler can only be provided for products purchased directly from Basler. If you received your Basler product from a distributor or a system-builder, please contact them for after-sale support. This policy ensures that you are protected from any advice which may adversely affect your application.

Basler Product Documentation

Contact Form

Fill out the form with your request
Add relevant files and images
We will contact you as soon as we have processed your request

To the contact form

Contact details

Find the contact details for your region
Send us your request by e-mail
Call us to get support

To the contact details

Remote Access (TeamViewer)

If you are already in contact with our technical support and you are asked for remote access, please use the following link:

Open TeamViewer

How can we support you?

We will be happy to advise you on product selection and find the right solution for your application.