If you experience an issue with your Basler camera or related product, please follow the RMA process below to help us diagnose and resolve the issue efficiently.

1. Submit an RMA request
   Send your RMA Request to support.southasia@baslerweb.com with the follwong information:

   1. Product Model

   2. Serial Number / Part Number

   3. Quantity

   4. Detailed description of the issue

   5. Details of any physical damage, if applicable

   6. Tests performed on-site and the documentated results

   7. Material purchase date

   8. Channel from which the product was purchased

2. Technical evaluation
   Our support team will review the information provided and may request additional details, test results, images, or troubleshooting steps to determine whether the product is potentially faulty.

3. RMA approval
   If the product is determined to require return for further evaluation, the support team will confirm and provide the necessary return instructions.

4. Product return & inspection
   The product should be shipped to the designated location. Our service team will inspect and test the product to identify the root cause of the issue.

5. Resolution
   The product should be shipped to the designated location. Our service team will inspect and test the product to identify the root cause of the issue.

RMA Process at a Glance

Issue Identified → RMA Request Submitted → Technical Evaluation → RMA Approval → Product Return → Inspection & Diagnosis → Repair / Replacement / Return

Important: Please do not ship any product before receiving an RMA confirmation and return instructions from our support/sales team.