How Can We Help You?

Please enter your phone number in the following format: „+Country Code & Number“ (e.g. +49 41024630)

In order to process your inquiry as fast and effective as possible, we ask you to describe your issue as precisely as possible. The following information - if applicable - would help us enormously:

- Camera model, interface, operating system and version, hardware setup (network with several cameras connected to switch or directly to NIC? USB cameras connected to hub or directly to USB card?)

- Programming language and development environment

- If necessary, pylon log files and/or the affected source code
Please do not post log files or large source code in the description box, because our system is limited to a specific number of characters. Please send an email with attachments to our customer service team. You can find the email address for your area in the column on the right.

- Photos/sketches or example images which show the issue and hints to reproduce the error.