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How Can We Help You?

Request for Support

Our technical support will help you with technical questions about our products in the Medical & Life Sciences sector! Even if you are not sure which accessories fit your Basler camera or if something should not work as expected, you have come to the right place.

Write to us using the following contact form! In the right column you will also find telephone numbers and e-mail addresses of the contact persons in your region.

Please enter your phone number in the following format: „+Country Code & Number“ (e.g. +49 41024630)


In order to process your inquiry as fast and effective as possible, we ask you to describe your issue as precisely as possible. The following information - if applicable - would help us enormously:

- Camera model, interface, operating system and version, hardware setup (network with several cameras connected to switch or directly to NIC? USB cameras connected to hub or directly to USB card?)

- Programming language and development environment

- If necessary, pylon log files and/or the affected source code
Please do not post log files or large source code in the description box, because our system is limited to a specific number of characters. Please send an email with attachments to our customer service team. You can find the email address for your area in the column on the right.

- Photos/sketches or example images which show the issue and hints to reproduce the error.



Please fill out all fields marked with *.
By submitting this form I hereby give my declaration of consent under the German Data Secrecy Act. Learn more.
The safety of your data is important to us.