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销售电话 021-62302160

联系我们

您需要相机的技术信息吗? 您对软件、及所配的镜头或线材有疑问吗? 相机无法运行或无法正常运行? 在购买相机之前需要咨询服务吗?

如需了解有关这些问题,请联系我们的技术支持团队的专家。他们很乐意为您提供协助。您可以在右侧栏中找到相关的电话号码和电子邮件地址。

Please enter your phone number in the following format: „+Country Code & Number“ (e.g. +49 41024630)


Please enter your phone number in the following format: „+Country Code & Number“ (e.g. +49 41024630)


In order to process your inquiry as fast and effective as possible, we ask you to describe your issue as precisely as possible. The following information - if applicable - would help us enormously:

- Camera model, interface, operating system and version, hardware setup (network with several cameras connected to switch or directly to NIC? USB cameras connected to hub or directly to USB card?).

- Programming language and development environment

- If necessary, pylon log files and/or the affected source code. Please do not post log files or large source code in the description box, because our system is limited to a specific number of characters. Please send an email with attachments to our customer service team. You can find the email address for your area in the column on the right.

- Photos/sketches or example images which show the issue and hints to reproduce the error.




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The safety of your data is important to us.


Fields marked with * are required and must not be left blank!

By submitting this form I hereby give my declaration of consent under the German Data Secrecy Act. Learn more.

The safety of your data is important to us.