Quality Management
To optimize our operations and processes even further, we prepared and successfully implemented a comprehensive quality management system. In the spirit of ISO 9001:2000, we implemented integrated management system with a focus on continuous improvements in all sequences of operations.
What does this mean for the customer in concrete terms?
A clear increase in the efficiency and reliability of our processes.
Clear-cut quality objectives have been defined for the total system. Thanks to continuous reviews of these objectives, we can quickly detect any deviations and take countermeasures as required. By using a handbook available exclusively in an online version on our corporate Intranet, we guarantee that each member of the staff always has access to up-to-the-minute information.
Our certification is valid until December 2010. Until then, LRQA (Lloyd’s Register Quality Assurance) will supervise the efficiency of our QM system during annual visits. Continuous internal audits will ensure that all processes are constantly checked and improved.
Our quality management system is intended to be a living, consistently progressing system totally in line with our motto: We are continuously learning and improving - 365 days of the year.
