RMA Process

Whenever you want to return material to Basler, you must request a Return Material Authorization (RMA) number before sending it back. The RMA number must be stated in your delivery documents when you ship your material to us!

Please be aware that if you return material without an RMA number, we reserve the right to reject the material.

There are the following ways to obtain an RMA number:

You can contact your local dealer by phone and request an RMA number. Before you call, make sure that you have all of the information available that is listed in the online form shown below.
You can use the online form below to request an RMA number. After you submit the form, we will return an RMA number to you via the email address supplied on the form.

Contact Person: *

Phone Number: *

E-mail : *

Company: *

Street: *

Zip Code: *

City: *

State:

Country: *

Return Address (if different from above)

Company:

Street:

Zip Code:

City:

State:

Country:

Material Details (e.g. from the camera label)

Type: *

Serial Number: *

ID: *

Reason for Return

Detailed Description: *

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RMA Process

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